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Understanding Property Lets: A Landlord's Guide to Managed, Rent Collect, and Let Only Services

Navigating the world of property letting can be complex for landlords. Choosing the right service from your estate agent is crucial for maximising your investment and minimising stress. Let's explore the different types of property lets available.


As a landlord in the Gravesend, you have several options when it comes to how your property is managed. Understanding the distinctions between 'fully managed', 'rent collect', and 'let only' services is vital for making an informed decision that aligns with your personal circumstances, time availability, and desired level of involvement. Each service offers a different degree of support from your estate agent, impacting both your responsibilities and your bottom line.


Let Only Service: The Hands-On Approach


The 'let only' service is the most basic package offered by estate agents. It's designed for landlords who are comfortable with, and prefer, a hands-on approach to managing their property once a tenant is secured. With this service, the estate agent's primary role is to find a suitable tenant and finalise the initial tenancy agreement.

What's Included?

  • Marketing the Property: Advertising your property on popular portals and through their own network.
  • Tenant Sourcing: Conducting viewings and vetting potential tenants.
  • Referencing: Carrying out credit checks, employment verification, and previous landlord references.
  • Tenancy Agreement: Drafting and signing the Assured Shorthold Tenancy (AST) agreement.
  • Deposit Protection: Collecting the security deposit and registering it with a government-approved scheme.

What's Not Included?

Once the tenant moves in, all ongoing responsibilities fall to you. This includes rent collection, property maintenance, dealing with tenant queries, conducting inspections, managing renewals, and handling any deposit disputes at the end of the tenancy. This option is generally the most cost-effective in terms of agent fees but demands a significant time commitment from the landlord.


Rent Collect Service: A Step Up in Support


The 'rent collect' service bridges the gap between 'let only' and 'fully managed'. It's ideal for landlords who are happy to handle the day-to-day maintenance and tenant communication but want the peace of mind that rent collection is professionally managed. This service can significantly reduce the stress associated with chasing late payments.

What's Included?

In addition to all the services provided under 'let only', the 'rent collect' package typically includes:
  • Rent Collection: Collecting rent from the tenant each month and transferring it to your account.
  • Arrears Management: Chasing late payments and issuing relevant notices if rent becomes overdue.
  • Financial Statements: Providing regular statements detailing rent received and any deductions.

What's Not Included?

While rent collection is handled, you remain responsible for all property maintenance, arranging repairs, conducting property inspections, managing tenant queries, and handling the end-of-tenancy process, including deposit returns and any disputes. It offers a good balance for landlords who are comfortable with maintenance but want to offload the financial administration.


Fully Managed Service: Complete Peace of Mind

The 'fully managed' service is the most comprehensive option, designed for landlords who prefer a hands-off approach or those with multiple properties. Your estate agent acts as the primary point of contact for the tenant and takes on almost all responsibilities associated with the tenancy, from start to finish.


What's Included?

This service encompasses everything in 'let only' and 'rent collect', plus a wide range of additional management tasks:
  • Property Maintenance: Arranging and overseeing repairs and maintenance, often using a network of trusted contractors.
  • Tenant Liaison: Being the first point of contact for all tenant queries and issues.
  • Regular Inspections: Conducting periodic property inspections and providing you with reports.
  • Legal Compliance: Ensuring the property adheres to all relevant safety regulations (e.g., gas safety, electrical safety, EPC).
  • Tenancy Renewals: Negotiating and drafting new tenancy agreements at the end of the fixed term.
  • End of Tenancy: Managing the check-out process, assessing dilapidations, and handling deposit returns and disputes.
  • Emergency Support: Providing an out-of-hours emergency contact for tenants.


Who is it For?

This service is perfect for landlords who live far from their property, have limited time, or simply prefer to delegate the complexities of property management to experienced professionals. While it comes with a higher fee, the peace of mind and time saved can be invaluable.


Choosing the Right Service for You


The best service for you depends on several factors:
  • Your Time: How much time can you realistically dedicate to managing your property?
  • Your Experience: Are you confident in handling maintenance issues, legal compliance, and tenant disputes?
  • Your Location: Do you live close enough to your property to respond quickly to issues?
  • Your Budget: Are you willing to pay a higher fee for comprehensive management?
Discuss your needs thoroughly with your chosen estate agent. A good agent will be able to advise you on the most suitable service, ensuring your investment is well-protected and your tenancy runs smoothly. Understanding these options empowers you to make the best decision for your property portfolio.


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